Course type	Location	Date	Price
ITIL® 4 High Velocity IT	Online	13 May 2025	6.800		Book
ITIL® 4 Monitor, Support and Fulfil	Online	13 May 2025	6.800		Book
ITIL® 4 Drive Stakeholder Value	Online	13 May 2025	6.800		Book
ITIL® 4 Foundation	Online	19 May 2025	5.100		Book
ITIL® 4 Direct, Plan and Improve	Online	26 May 2025	6.800		Book
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ITIL® 4 Monitor, Support and Fulfil

Certification : ITIL® 4 Monitor, Support and Fulfil
Duration : 4 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 6800 RON plus VAT (incl exam) 

Course Introduction:

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

Course Description:

The ITIL 4 Monitor, Support and Fulfill (MSF) qualification is intended to provide the candidate with an understandingof the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

The ITIL 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications..

Audience:

• ITIL Experts
• Candidates taking the ITIL 4 Monitor, Support and Fulfil Practices qualification.
• IT Consultants 
• Everyone interested in taking on the advanced ITIL® certification courses
• existing ITIL qualification holders wishing to update their knowledge 

Prerequisites:

ITIL® 4 Foundation or ITIL® ver 3

Preparation in advance:

Review ITIL 4 Foundation course

Learning Objectives:

1. Incident Management (INM)

• The key concepts of the practice
• The processes of the practice
• The roles and competences of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• The recommendations for the practice success 

Course activities:

• 4-5 hours of evening work is required in order to take the exam 
• Classroom lecturing. 
• Individual and group assignments. 
• Exam preparation session 

Included in the course:

• PeopleCert authorized student curriculum. 
• PeopleCert accredited exam 
• Digital Core Guidance (eBook)
• Electronic certificate
• Include Take 2
• Copies of the visual materials used in class. 
• Lunch, coffee breaks 
• Digital Core Guidance (eBook) will be available in electronic format in the candidate's PeopleCert account, upon receipt of the exam

About examination:

• ITIL® 4 MSF exam is PeopleCert accredited 
• Exam administration is PeopleCert responsability 
• ITAcademy enable with logistics the administration of the exams 
• Exam has 60 questions, alocated time 90 min, 39 correct answers (65%) to pass 
• The exam is online or paper based, in english or any translation available at PeopleCert