Course type	Location	Date	Price
ITIL® 4 Digital and IT Strategy Leader	Online	21 Apr 2026	6.800		Book
ITIL® 4 Create, Deliver and Support	Online	12 May 2026	6.800		Book
ITIL® 4 Practitioner: Continual Improvement	Online	18 May 2026	4.800		Book
ITIL® 4 Create, Deliver and Support	Online	25 May 2026	6.800		Book
ITIL® 4 Direct, Plan and Improve	Online	09 Jun 2026	6.800		Book
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ITIL® 5 Service

Certification : ITIL® 5 Service
Duration : 3 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 6800 RON plus VAT (incl exam) 

Course Introduction:

ITIL (Version 5) is the latest evolution of the globally recognized IT Service Management (ITSM) framework, designed to help organizations deliver value through IT services in today’s fast-changing, digital-first environment.

This new version builds on the foundation of previous ITIL frameworks while introducing a modern, AI-native, and complexity-ready approach. It provides practical guidance for collaboration, prioritization, and continuous improvement across all roles and teams in an organization, ensuring that IT services are efficient, resilient, and aligned with business objectives.

Course Description:

ITIL® 5 Service Certification introduces delegates to modern service management using the latest evolution of the ITIL framework. Learners explore how organisations design, deliver, and support services through value co-creation, service relationships, and lifecycle-based thinking

• Develop the ability to measure service performance with ITIL® 5 Service Certification
• Build practical understanding of service lifecycles, relationships, and governance.
• Understand how modern practices improve service quality, efficiency, and outcomes.

Audience:

• individuals continuing of their journey in service management 
• IT Service and Product Managers
• Service Delivery Professionals
• Consultants
• Architects
• ITSM managers and aspiring ITSM managers
• Anyone involved in managing or delivering product-led services aligned with ITIL® best practices.
• Existing ITIL qualification holders wishing to develop their knowledge.

Prerequisites:

 ITIL® 5 Foundation or ITIL® 4 Foundation 

Preparation in advance:

Review ITIL 5 Foundation course

Learning Objectives:

At the end of the course, sudents will be able to:

• Develop an understanding of the core concepts related to digital products and services. 
• Describe the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model. 
• Explain how organizational value chain activities enable and support the ITIL Product and Service Lifecycle. 
• Demonstrate how to apply the purpose, scope, steps, roles, outputs, critical success factors (CSFs), metrics, and practical guidance for each lifecycle activity. 
• Describe how management practices support and strengthen service lifecycle activities. 
• Explain how operating models, service value streams, and organizational structures contribute to effective digital service management. 
• Understand how AI, automation, and complementary frameworks such as PRINCE2 and DevOps enhance service management practices and delivery across the lifecycle.

Course activities:

• 4-5 hours of evening work is required in order to take the exam 
• Classroom lecturing. 
• Individual and group assignments. 
• Exam preparation session 

Included in the course:

• PeopleCert authorized student curriculum. 
• PeopleCert accredited exam 
• Digital Core Guidance (eBook)
• Electronic certificate
• Include Take2
• Copies of the visual materials used in class. 
• Coffee breaks 

About examination:

• ITIL® 5 Service exam is PeopleCert accredited 
• Exam administration is PeopleCert responsability 
• ITAcademy enable with logistics the administration of the exams 
• Exam has 40 questions, alocated time 90 min, 28 correct answers (70%) to pass 
• The exam is online, in english or any translation available at PeopleCert