| Course type | Location | Date | Price | ||
|---|---|---|---|---|---|
| ITIL® 4 High Velocity IT | Online | 13 May 2025 | 6.800 |
|
Book |
| ITIL® 4 Monitor, Support and Fulfil | Online | 13 May 2025 | 6.800 |
|
Book |
| ITIL® 4 Drive Stakeholder Value | Online | 13 May 2025 | 6.800 |
|
Book |
| ITIL® 4 Foundation | Online | 19 May 2025 | 5.100 |
|
Book |
| ITIL® 4 Direct, Plan and Improve | Online | 26 May 2025 | 6.800 |
|
Book |
|
Available places:
[0-2] [3-5] [6-MAX]
The prices are in RON no VAT.
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ITIL® Continual Service Improvement CSI
Certification : ITIL® CSI Lifecycle
Duration : 3 Days
Course Delivery : Classroom
Credits: 3 Credits to ITIL® Expert
Language : Romanian / English
Price : 4900 RON plus VAT incl exam
Course Description:
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Audience:
The Continual Service Improvement Lifecycle course will be of interest to:
- Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
- Individuals who require understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
- IT professionals working in or new to a Continual Service Improvement environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
Learning Objectives:
At the end of this course, the learner will gain competencies in:
- Understanding Service Management as a Practice and Continual Service Improvement principles, purpose and objective
- Understanding how all Continual Service Improvement processes interact with other Service Lifecycle processes
- The subprocesses, activities, methods and functions used in each of the Continual Service Improvement processes
- The roles and responsibilities within Continual Service Improvement and the activities and functions to achieve operational excellence
- How to measure Continual Service Improvement performance
- Understanding technology and implementation requirements in support of Continual Service Improvement
- The challenges, critical success factors and risks related with Continual Service Improvement
Course Organizational Logistics:
- A maximum of 18 students can attend this course with 1 instructor
- Classroom with U-shaped seating arrangement
- 2 break out rooms where available- Whiteboard, flipchart, projector
- Previous ITIL Certificate numbers need to be provided prior to the start of the course
- Course runs 08:00 – 5:00 each day - the exam can be scheduled from 3:30 – 5:00 on the last day
Prerequisites:
Candidates for this course must:
- Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
Preparation in advance:
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Continual Service Improvement book in preparation for the examination.
Course activities:
- 2-3 hours of evening work is required in order to take the exam
- Classroom lecturing.
- Individual and group assignments.
- Exam preparation session
Included in the course:
- Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.
- PeopleCert accredited exam
- Electronic certificate
- ITIL best practice core books are available at cost as electronic .pdf, printed book and online subscription versions
- Lunch, coffee breaks
About the Examination:
- ITIL® exam is PeopleCert accredited
- Exam administration is PeopleCert responsability
- ITAcademy enable with logistics the administration of the exams
- Evidence of ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of Continual Service Improvement Lifecycle course from an Accredited Training Provider is required to sit the exam
- The syllabus can be downloaded from:
http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx - The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
- Pass score is a minimum of 4 correct answers and a combined score of 28/40 or 70%
- Distinction pass score is under consideration
Credits:
- Upon successful passing of the ITIL Continual Service Improvement Lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme