Course type	Location	Date	Price
ITIL® 4 Create, Deliver and Support	Online	13 May 2024	6.800		Book
ITIL® 4 Foundation	Online	20 May 2024	5.100		Book
ITIL® 4 Foundation	Online	05 Jun 2024	5.100		Book
ITIL® 4 Foundation	Online	12 Jun 2024	5.100		Book
ITIL® 4 Drive Stakeholder Value	Online	17 Jun 2024	6.800		Book
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ITIL® Plan, Protect and Optimize PPO

Certification : ITIL® PPO Capability
Duration : 5 Days
Course Delivery : Classroom
Credits: 4 Credits to ITIL® Expert
Language : Romanian / English
Price : 5900 RON plus VAT incl exam

Course Description:

This 5-days course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Audience:

The Plan, Protect and Optimize Capability course will be of interest to:

• Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
• Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management..
• IT professionals involved in IT Service Management implementation and improvement programs.
• A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

Learning Objectives:

At the end of this course, the learner will gain competencies in:

• Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
• Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• The activities, methods and functions used in each of the Planning Protection and Optimization processes
• The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
• How to measure Planning Protection and Optimization performance
• The importance of IT Security and how it supports Planning Protection and Optimization
• Understanding technology and implementation requirements in support of Planning Protection and Optimization
• The challenges, critical success factors and risks related with Planning Protection and Optimization

Course Organizational Logistics:

• A maximum of 18 students can attend this course with 1 instructor
• Classroom with U-shaped seating arrangement
• 2 break out rooms where available- Whiteboard, flipchart, projector
• Previous ITIL Certificate numbers need to be provided prior to the start of the course
• Course runs 08:00 – 5:00 each day - the exam can be scheduled from 3:30 – 5:00 on the last day

Prerequisites:

Candidates for this course must:

• Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
• There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
• It is also strongly recommended that candidates:
  • Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
  • Have exposure working in the service management capacity within a service provider environment

Preparation in advance:

It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Design publication

Course activities:

• 2-3 hours of evening work is required in order to take the exam
• Classroom lecturing.
• Individual and group assignments.
• Exam preparation session

Included in the course:

• Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.
• PeopleCert accredited exam
• Electronic certificate
• ITIL best practice core books are available at cost as electronic .pdf, printed book and online subscription versions
• Lunch, coffee breaks

About the Examination:

• ITIL® exam is PeopleCert accredited
• Exam administration is PeopleCert responsability
• ITAcademy enable with logistics the administration of the exams
• Evidence of ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam
• The syllabus can be downloaded from:
  http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx
• The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
• Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
• Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
• Pass score is a minimum of 4 correct answers and a combined score of 28/40 or 70%
• Distinction pass score is under consideration

Credits:

• Upon successful passing of the ITIL Planning Protection and Optimization Capability exam, the student will be recognized with 4 credits in the ITIL qualification scheme.