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Ce este ITIL®?

ITIL® este, de facto, o colectie de bune practici in Managementul Serviciilor IT (ITSM) si care se impune ca un standard international in aceasta arie. IT Infrastructure Library (ITIL®) contine o descriere amanuntita a proceselor implicate in managementul Infrastructurii IT. ITIL® este relevant pentru oricine este implicat in furnizarea sau in asigurarea suportului serviciilor IT. Fie sunteti implicat in managementul de zi cu zi al serviciilor IT, fie sunteti sunteti implicat in stabilirea si personalizarea acestor procese, ITIL® va poate ajuta sa aplicati standarde de buna practica ("best practice") pentru serviciile de IT furnizate sau pentru asigurarea suportului acestor servicii.

ITIL® a devenit un standard global si castiga rapid adepti peste tot in lume. Chiar de la inceput certificarea profesionala a fost un element cheie in abordarea ITIL®.

 

Calificari ITIL® curente:

ITIL 4 Foundation - The ITIL 4 Foundation course is an update of the ITIL Foundation course that was previously based on ITIL V3. This ITIL certification delivers a basic understanding of the ITIL framework and how it can be used to enhance IT service management.

ITIL 4 Managing Professional - An ITIL certification obtained after completing a set of four modules (courses) on ITIL 4. The modules were released in the second half of 2019. They include:

  • ITIL 4 Specialist: Create, Delivery and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: High Velocity IT
  • ITIL 4 Strategist: Direct, Plan and Improve

ITIL 4 Strategic Leader - A certification stream that consists of two modules which were launch in the first half of 2020. These courses emphasize the relationship between IT and business strategy. They include:

  • ITIL 4 Strategist: Direct, Plan and Improve
  • ITIL 4 Leader: Digital and IT Strategy

ITIL 4 Master Certificate - The coveted ITIL Master certification is the highest-level credential for ITIL practitioners. To obtain it, you must be able to demonstrate that you have personally applied ITIL principles and methodologies to achieve desired business outcomes in a practical environment. In the past, eligibility for this certification required practitioners to have achieved the ITIL Expert certification and worked in IT service management in a leadership role for at least five years. It remains to be seen what the eligibility requirements will be for a Master certification after the release of ITIL 4.

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