Certificari curente ITIL®

This Certificate is designed to provide a foundation level of knowledge in IT Service Management. It is aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the IT Infrastructure Library (ITIL®) guidelines. In particular, it enables people to understand the terminology used within the ITIL® approach.

Although there is no formal requirement to attend a training course before sitting the exam, candidates are strongly advised to do so. The examination consists of a single, "closed book" multiple-choice 40 question paper for which one hour is allowed.

The Foundation Certificate is a prerequisite for the Intermediates Certificates in IT Service Management.

Intermediate Certificates

ITIL Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognised qualification.

If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you:

• Service Strategy 
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you:

• Service Offerings and Agreements 
• Release, Control and Validation
• Operational Support and Analysis
• Planning, Protection and Optimization

Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective.

Candidates wishing to sit the exam must hold the Foundation Certificate and attend a formal training course run by an Accredited Course Provider. The mechanism for evaluating candidates' competence and knowledge consist from a single examination consisting of a 90 minute "closed book" complex multiple-choice paper for each module. Complex multiple-choice papers will be marked by the Examination Institute.

The Foundation Certificate is a prerequisite for the Intermediate Certificate. Intermediate Certificates will provide 'credits' towards the Expert Certificate, 3 credits for a single Service Lifecycle exam and 4 credits for a Service Capability exam.

Managing Across the Lifecycle  MALC Certificate

While the Foundation Certificate is primarily focused on understanding the terminology and the Intermediate Certificates on the processes in a specific area, the MALC's Certificateis a capstone qualification which is the final required module that a candidate must take prior to achieving ITIL Expert Level.

The training courses are suitable for candidates who meet the minimum criteria:

• Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications
• There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
• It is also strongly recommended that candidates:
• Demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management in their own business environment
• Have some experience of working in a service management capacity within a service provider environment

 The exam is a closed book exam with ten (10) multiple choice, scenario-based, gradient scored questions. Exam duration is a maximum 120 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 150 minutes and are allowed to use a dictionary).

A case study will be provided to the candidates and the Provider's administrative contact at least two weeks in advance of the examination. 0,1, or 2 of the questions will not be based on this case study. The questions will be of a more general nature. The candidates will not be permitted to use their copy of the case study in the examination. Clean copies will be provided for each examination paper.

In order to properly prepare candidates for the examination, all accredited Training Providers will be supplied with a sample examination paper and case study. 

To obtain a pass in the MALC's Certificate in IT Service Management, the candidate has to achieve 70% (35 points out of 50 available).  Once you have pased the exam you will automaticaly received the ITIL Expert Certificate

ITIL Expert Level

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.

Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field.

Candidates who achieve ITIL Expert level will also satisfy the prerequisite entry criteria for the ITIL Master Level; the highest level qualification within the ITIL scheme.

 The training courses are suitable for candidates who meet the minimum criteria:

• Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate 
• Have obtained a further 17 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications
• The Managing Across the Lifecycle module must be taken and passed once 17 credits have been earned to achieve a total of 22 credits minimum required for ITIL expert.
• Candidates should achieve a balanced knowledge base across the full ITIL service lifecycle.